Return and Refund Policy

Returns

We hope you love your SOLK order. However, if something isn’t quite right, you have the right to return your order within 14 days of receiving your package, in accordance with EU consumer protection laws.

To be eligible for a return:

• The item must be unused and in its original condition
• All original packaging and tags must be included
• The return request must be made within 14 days of delivery

Please note that return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

To initiate a return, please contact us at [your email address] with your order number and reason for return.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to your original payment method within 14 days after we have received the returned item.

Please note:

• Original shipping costs are non-refundable unless required by law
• Refund processing times may vary depending on your payment provider

Damaged or Incorrect Items

If your order arrives damaged or if you received the wrong item, please contact us as soon as possible at [your email address], including photos of the issue if possible.

We will make it right.

Non-Returnable Items

For hygiene and product integrity reasons, certain items may not be eligible for return if they have been used, washed, or damaged after delivery.

Custom or made-to-order items may also be exempt from return rights where applicable under law.

Contact

For any questions regarding returns or refunds, please contact:

SOLK
info@solkdesign.com
solkdesign.com